Legal Intake

A legal intake answering service will make sure every caller gets a legal intake, sure, and there's a huge benefit to be found there. But they'll also make your legal intake process more streamlined and effective!

If a business is like a building, then a solo lawyer is both the owner and general contractor. It's your job to make sure you have all the tools you need to succeed. Without them, your firm will be much less efficient and effective.

More than anything else, new leads are looking at your online review average to find out if you're a good fit for their case. Ensuring your existing clients are happy, your new leads feel heard, and non-clients aren't upset is key to boosting your average review score.

Most investments need time to mature before they can pay off. That's not true of a legal intake center, however. You'll find that after investing in a legal intake center for your firm, you'll be saving money and boosting revenue immediately.

There are three factors that set the best legal intake companies in the business apart from the rest. When shopping for someone to handle your phones, make sure you’re looking for 24/7 optimization, specialized training, and state-of-the-art answering service technology.

We’ve written before, several times, that a good legal intake process requires regular check-ins. The same is true of your legal intake training process. And sometimes, if you’re inheriting something without good foundations, it can be best to start from scratch.

The difference between a low-quality call center and a premium one is clearest when it comes to legal intake call centers. You might think that speaking to a legal intake receptionist from one of these call centers means talking to a poorly-trained offshore agent. In this blog, we’re going to correct some of these misconceptions.