How it works
Below, you’ll learn exactly how we receive your calls, customize your features, and improve your practice.
Excellent 4.94
★★★★★
based on 800 reviews
Answering for over
4000 law firms
100% U.S.-based
since 2013
1. How we answer your phones
Just let us know how you want us to handle your phone calls, and our white glove setup team will handle the rest. Your callers won’t even know that our virtual receptionists aren’t in-house.
Call greeting
Customize the beginning of every call.
New client protocol
Choose whether to transfer new client callers.
Existing client protocol
Decide how we handle existing client concerns.
“Answering Legal’s receptionists are very good about knowing how to handle the different types of callers we get, i.e., clients, opposing counsel, the clerk of court, spam. They also have a lot of common sense, which, in our business, is also very important.”
-David Finkelstein, ★★★★★ 5-star review
“Answering Legal’s receptionists are very good about knowing how to handle the different types of callers we get, i.e., clients, opposing counsel, the clerk of court, spam. They also have a lot of common sense, which, in our business, is also very important.”
-David Finkelstein, ★★★★★ 5-star review
2. How you forward your calls
Tell us how often you want your calls forwarded to us, and we’ll set up your call forwarding for free. Below are just some of the options available:
“I can press a button and turn Answering Legal on any time of the day, which is great if I close the office early or it’s a holiday”
- Scott Snyder, Snyder Law Group
“I can press a button and turn Answering Legal on any time of the day, which is great if I close the office early or it’s a holiday”
- Scott Snyder, Snyder Law Group
Rollover call forwarding
Calls will ring in your office before being forwarded to our receptionists.
Time of day call forwarding
Set a schedule that determines when calls are forwarded to us.
Total screen and transfer
Forward every call to us, and let your call protocol determine transfers.
3. Patching, messages, and intake
Customize your legal intake, transfer protocols, and what information is in your messages. We can patch calls to certain members of your office based on the type of case they represent.
Call patching
Determine which calls get patched through |and to whom.
Messages
Choose what information gets sent to your Answering Legal app.
Legal intake
Customize your entire legal intake process.
“They can do legal intakes, and e-mail messages quickly. They can answer during work hours or after hours so that you do not miss calls…They will also try my phone first and can distinguish between urgent calls from the court and new customer calls.”
-Christopher Humphrey ★★★★★ 5-star review
“They can do legal intakes, and e-mail messages quickly. They can answer during work hours or after hours so that you do not miss calls…They will also try my phone first and can distinguish between urgent calls from the court and new customer calls.”
-Christopher Humphrey ★★★★★ 5-star review
4. Setup and customization
Every part of our service is customizable. We’ll customize your service on setup, and you can change any option at any time with a simple phone call to our 24/7 support team.
“Switching to [Answering Legal] was seamless, and the impact on our client experience has been nothing short of phenomenal. From day one, they've embodied the values of our firm, interacting with our clients just as our in-house team would.”
-Elizabeth Bauman ★★★★★ 5-star review
“Switching to [Answering Legal] was seamless, and the impact on our client experience has been nothing short of phenomenal. From day one, they've embodied the values of our firm, interacting with our clients just as our in-house team would.”
-Elizabeth Bauman ★★★★★ 5-star review
Our free trial
400 minutes, no credit card, contract, or commitment required.
Same day setup
We’ll be answering your calls within hours of your signup.
Fully customizable
From the greeting to your message, build your ideal answering service.
5. Integrations with your other software
We’ll work with you to custom-build integrations between our service and your legal software. Whether it’s your calendar or your CRM, we’ll make sure every part of your firm is connected.
Call sorting
New calls can be easily organized in your CRM.
Easy automation
Build automated protocols based on incoming calls.
Desktop notifications
Get your messages sent directly to your CRM.
Try us for free
See what Answering Legal can do for you, free of charge. No credit card require. Cancel any time.
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