Call Routing and Transferring

Call routing & transferring

Our Legal Intake Receptionists know how to ascertain whether the caller is a new or existing client. Typically, we patch new clients into your mobile phone, so that you can speak to that prospective client in real time, and have a better chance of converting him/her into new business for your firm. Our Legal Answering Service keeps your cell phone number private, even when we transfer the call through, so that your privacy remains intact. If you’re busy and can’t take the call on your cell phone, a succinct, yet detailed message is sent to you with all of the caller’s information and inquiries. Because we are an Answering Service for Attorneys, we understand the importance of speaking to every possible new client. We know that sometimes you may not recognize a phone number and may not want to answer, so Answering Legal will qualify the new caller, and patch it back into you if it’s someone you have pre-determined you would like to speak with! This is useful when you are out in your personal time, home, or even simply don’t feel like taking the call! Make sure you never miss the new client by having Answering Legal patch your calls to you!

Sophisticated call routing

If you have multiple people working in your office that handle different cases, you’ll want to make sure that the caller is transferred to the correct person, so that hold times are short and your customer service is quick and efficient. Answering Legal’s Legal Intake Receptionists can route calls to the appropriate person based on your preference. For example: if you have designated attorneys that work in different areas of the law, once the type of case is ascertained from the caller, we will patch that call through to the attorney who handles those types of cases. In addition, we can transfer callers to their individual case managers. We don’t simply send calls through to one number and let you figure out whose problem it is, we send the right calls to the right person, every time.

Dynamic call protocol

If your office has an individual protocol where certain members of your staff are “on call” to take new client calls, we can keep up with your schedule and make sure we accommodate your firm’s schedule. We can try to reach as many or as few people on your team as you’d like, before we get back on the phone and perform the legal intake. You can customize these protocols at any time!