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Miscellaneous

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How To Craft A Good Legal Intake Training Process

August 1, 2024

How To Craft A Good Legal Intake Training Process

We’ve written before, several times, that a good legal intake process requires regular check-ins. The same is true of your legal intake training process. And sometimes, if you’re inheriting something without good foundations, it can be best to start from scratch.

How A Legal Virtual Receptionist Will Fix Your Scheduling Issues

July 25, 2024

How A Legal Virtual Receptionist Will Fix Your Scheduling Issues

It’s easy to see why managing a calendar is such a stressful part of the job for lawyers. The calendar has to be full of consultations with new clients, because new clients are the lifeblood of any business. But with a full calendar, it can be difficult to get work done!

Three Misconceptions About Legal Intake Call Centers

July 18, 2024

Three Misconceptions About Legal Intake Call Centers

The difference between a low-quality call center and a premium one is clearest when it comes to legal intake call centers. You might think that speaking to a legal intake receptionist from one of these call centers means talking to a poorly-trained offshore agent. In this blog, we’re going to correct some of these misconceptions.

Vacation Stress-Free With A Law Firm Virtual Receptionist

July 11, 2024

Vacation Stress-Free With A Law Firm Virtual Receptionist

What if we told you there was a trick to stress-free vacations as a small law firm owner or solo attorney? A simple hack that would let you actually enjoy quality time with the family or whatever else your vacation entails, without constantly checking back on the firm? That hack is hiring a law firm virtual receptionist.