Why Use Conditional Call Forwarding with an Answering Service?

Conditional call forwarding is an intelligent way of transferring calls to a remote location, such as a call answering service. As an attorney, it is quite essential for you to pick up every single call so that you do not lose a potential client. However, you may not always be available to answer the phone, which is why conditional call forwarding may prove to be a brilliant alternative. Conditional call forwarding is composed of three primary settings, which trigger call forwarding:

• Your phone is busy
• You did not answer the phone
• You are unreachable

Let’s explore why you must use conditional call forwarding coupled with an efficient call answering service.

1. Conditional Call Forwarding is Sophisticated

Standard call forwarding does not ring your phone at all. In fact, all the calls are redirected to the call answering service. This may not be an effective way considering the sensitivity of the business of lawyers and attorneys. Straight call forwarding does not identify the difference between various callers which is quite essential to professional law firms. Conditional call forwarding is quite sophisticated in this regard as it differentiates between the callers by ringing your phone first. If you have conditional call forwarding activated, your phones will ring whenever the phones and the calls will be redirected to the answering service in case you are unavailable to answer.

2. The Answering Service Will Authenticate the Client for You

Due to the nature of your work, it is important to pick up all the calls. However, lawyers may not feel comfortable with picking up calls from strange numbers, especially when they are busy meeting with other clients or working on a case. You may let the phone ring if you do not recognize the number immediately. Because of the conditional call forwarding, the call will be redirected to the answering service. The representative will identify the caller for you. It might be someone you already know calling from an unknown number. You wouldn’t want to miss an important caller simply because you couldn’t identify the number. This is why professional answering service prove to be handy when it comes to taking calls and responding to them.

3. The Caller is Private and Confidential

Attorneys always have private and confidential meetings with clients on the phone. It is quite necessary to answer the calls of clients that are important. Call forwarding will let you have the master control of all the incoming calls.

4. New Clients Will Be More Confident

The best feature about conditional forwarding is that the clients will get the opportunity to talk to you. Knowing that the attorney will be available to respond to the queries will boost the confidence in your law firm. When used in combination with a professional answering service, like Answering Legal, you can be sure that your clients will not have to be on hold, and you will not lose business.