Five Ways a Law Firm Call Center Can Benefit Your Firm

When your receptionist (if you have one) clocks out and goes home for the evening, who handles your phones? If you’re a smaller firm or an attorney on your own, maybe you have the calls forwarded to your personal number. Or maybe you just let the calls go to voicemail and get back to the callers in the morning.

What if we told you there was a simple, powerful solution? That you didn’t need to let calls go to voicemail, or get interrupted at dinner with your spouse or kids? A law firm call center is a powerful, flexible law office management tool that will have your client list, your reputation, and your free time growing. Here are five ways a law firm call center can benefit your firm.

1 - You’ll Never Miss a Call

It’s obvious, but it still bears stating: every call you pick up is more business for your firm. In today’s hyper-competitive legal market, leads are likely to move on to another firm if they reach your voicemail. You’ve likely spent a lot of money getting your name on their minds, so why let them slip through your fingers? With 24/7 service, a law firm call center can help.

No matter your size, you can afford to grow your client base. Whether you’re delegating new clients to new attorneys or taking them all on yourself, you’ll soon find yourself securing leads day and night. And if you’re a growing firm and your phone is ringing off the hook, a law firm call center can pick up the calls your receptionists miss, ensuring you’ll never miss a lead no matter how busy you are.

2 - You’ll Get All the Information You Need

Are you a busy trial attorney? Maybe you’ve got a schedule full of meetings already. A law firm call center is flexible enough to adapt to your schedule. If you’re free, the virtual receptionist will get the caller’s contact information and the reason for your call, then let you know a prospective client is on the line so you can decide if you want to get a warm transfer right away or schedule a follow-up.

The benefit of a law firm call center is they specialize in lawyers, so you can be confident highly-trained virtual receptionists will be able to perform a legal intake to your specifications. If you can’t answer the phone immediately, the virtual receptionists will take down any relevant case information you’ve requested so that it is available to you whenever you get back into the office, whether that be after a trial, in the morning, or the following Monday. Prospective clients will come away from these phone calls feeling like they’ve already begun hiring your firm.

3 - You’ll Improve Your Reputation

You might think that a law firm call center would depersonalize your firm, erasing any difference between you and anyone else using that service. Prospective clients would somehow know that they’re getting a call center rather than your own receptionists.

Law firm call centers, luckily, specialize in answering for lawyers. Their virtual receptionist hires go through extensive training before ever picking up a phone for a real firm. That way, your clients will never feel like they’ve been handed off. Instead, they’ll be speaking to an extension of your law firm.

And, since you decide the script the virtual receptionists use to answer the phones, you decide how they represent your firm. Clients will come away feeling like they’ve just spoken to a friendly, professional receptionist, and you get to keep all the credit.

If you have existing reception staff, the script you provide can be tailored to match their greeting, so that even in an overflow situation you can be sure nobody will be able to tell between your hand-picked receptionists and our highly-trained virtual receptionists. Your reputation as a friendly face in the cold legal world will grow.

4 - You’ll Be Able to Work From Anywhere

We’ve walked through how a law firm call center can help your firm capture leads, grow your client list, and improve your reputation. Call it cheating, but these last two are ways a law firm call center can help you.

With a law firm call center at your back, you’ll be able to work from anywhere. Maybe you’re a trial lawyer, and you have huge chunks of your day blocked out where you can’t be contacted. Or perhaps the opposite: you’re working from home — still a common practice. You’ll receive a fully-detailed text or email about every call that comes through so you’re always up-to-date.

Traveling — whether it be for an out-of-town court date or a conference — is back, whether we missed it or not, and working from a hotel room can be tough. But you can close that distance with a law firm call center, which can forward you all your calls with all the information you need. It’ll be like you never left.

5 - You’ll Get More Done

Research has shown that it takes an interrupted person an average of 23 minutes to get back to whatever they were working on. No matter how good a multitasker you are, our brains just aren’t built to do two things at once.

With a law firm call center handling your calls, you’ll have more time to focus on the legal side of your work. Any time you don’t spend handling the phones or micromanaging reception staff is more time you can spend on actually being a lawyer. You’ll find yourself getting more done in less time, and wondering what you can do with all the extra time you have on your hands.

Final Thoughts

“This all sounds great,” you might be saying to yourself. “But what’s the catch?” According to this blog, a law firm call center will let you work better no matter where you are, getting more done in less time. But there must be something you’re missing!

That thing you’re missing is something we haven’t yet told you: we’ve been talking about ourselves in the third person. Answering Legal’s law firm call center can do everything in this blog and more. Our service will capture leads, perform legal intakes, and even schedule appointments. We’re confident you won’t need to look elsewhere when it comes to answering your phones.

Start making more of your time by clicking here or calling 631-686-9700 to start your free trial today. For a limited time, we are offering firms that sign up with our service their first 400 minutes free.