How A Virtual Receptionist for Lawyers Can Provide Emergency Phone Coverage

Over the years, we’ve gotten a lot of great feedback from the lawyers we serve. When it comes to reviews that we’re most proud of, this one sits right at the top of the list.

Why does this review stand out so much to us? Well first of all, we were thrilled to learn that we were able to help one of our customers get through a difficult time for their practice. This review also showcases the tremendous abilities of our legal intake receptionist team, and how useful they can be to firms during times in which an attorney’s in-office staff is limited.

There’s a lot you can plan for in life, but even the best laid plans can go awry, when you or your employees have to miss time due to things like illnesses, injuries, deaths in the family, and pregnancies. If you suddenly find yourself down a receptionist or office manager, or unable to make it into the office yourself, you’ll want to have a virtual receptionist for lawyers behind you. Here are a few reasons why.

You Simply Can’t Afford To Miss Calls

Unfortunately, the clients you’re trying to reach won’t show much sympathy during challenging times for your firm. Today’s consumer will typically reach out to your firm once, and if they don’t get to speak with a live person right away, immediately hang up and try calling one of your competitors. This may seem cruel, but people looking for legal help have significant problems of their own that need urgent attention, and don’t seem to have much patience for dealing with automated machines these days.

Answering Legal’s receptionist staff is active 24/7/365, and will make sure all of your office’s calls are answered by a live person. And your callers won’t have to deal with some rude outsourced call center employee, but rather a polite and pleasant receptionist from our New York office, who has extensive training in fielding legal phone calls. In other words, the quality in which your office calls are answered won’t dip one bit when using our service.

You Need New Client Intakes Done Right

Legal intake is a crucial process that must be performed correctly in order to effectively capture new leads. But, during times in which an attorney’s normal client intake staff is unavailable, their firm’s legal intake process can become sloppy or almost non-existent. This is unacceptable for growing practices, as the legal intake process helps lawyers gather vital information about their potential clients’ cases, access whether a potential client is a good fit for their firm, and inspire confidence in potential clients by showcasing that their firm has an established process in place for dealing with legal problems.

At Answering Legal, performing legal intakes is a significant part of our new receptionist training program. The Answering Legal receptionists performing intakes on your new clients, will have executed the process hundreds, if not thousands of times before. This means they’ll know exactly how to collect information from your new client, and will be able to leave a great first impression on the people contacting your firm for the first time.

Your Messages Must Be Handled Properly

As a lawyer you have a ton to keep track of, and without an in-office receptionist to help keep your client messages organized, it can be easy for important things to fall through the cracks. Notes can get lost on your desk, voicemail messages can be forgotten about. And the consequences of these careless mistakes will be your clients feeling neglected and let down, and possibly lashing out at you in the form of negative online reviews. Like we stated earlier, clients won’t cut you any slack just because your firm is going through a rough time.

Answering Legal makes keeping track of messages from your callers a much simpler process. Not only are our receptionists expert note takers, they have been trained to send you detailed client messages through text and/or email, at the conclusion of every call they take. With the help of our receptionist team, you’ll have the ability to monitor client messages from any location, and access them right from your smartphone. A virtual receptionist for lawyers will help you better prioritize your day, and make sure new client opportunities never slip away.

What Happens When Your Staff Returns To Work?

While Answering Legal can save your firm from disaster in the short-term, it will end up being a great long-term investment as well. Answering Legal offers a wide range of pricing plans, and if the number of minutes you need covered by our receptionist team decreases once you or your staff returns to the office, we can easily transition you to a different minutes package. You’ll want to continue using our service, as we offer 24/7/365 phone answering, meaning we can help you capture a lot of new clients outside of your current staff’s normal working hours. We also offer bilingual phone answering at no additional cost, which can help you start doing business with the Spanish speaking consumers in your area.

Don’t wait for the worst to happen. Make sure your firm is prepared for anything life throws at it, and get started with Answering Legal today! The first ten days are free, and there are never any contracts to sign.