How To Get The Most Out Of Using A Law Firm Call Center

At Answering Legal, we like to see our customers getting their money’s worth. That’s why along with some of our frequently spotlighted features like 24/7 live call answering and full legal intake, we offer a plethora of highly useful additional services. These services can fly somewhat under-the-radar, and are often not used by lawyers to their fullest potential. So for all of our current and prospective customers, here are four inside tips on how to make the most out of using our law firm call center.

Customizing Your Service

We find that one of lawyers biggest hold-ups about using a law firm call center is that they’re afraid the service will come across as too impersonal to their customers. And with other call centers, this is a very fair concern. Many of today’s most popular answering services will either outsource calls to a far away location or have their receptionists answer the phone on behalf of several different types of businesses.

At Answering Legal, we pride ourselves on our ability to come across as a seamless of any firm. All our receptionists are local to our office and have been trained exclusively in handling legal phone calls. And perhaps most importantly, we offer new clients the opportunity to customize every part of their account upon sign-up.

Answering Legal’s allows customers to customize:

• Greetings
• Legal intake questions
• The number of rings we wait before picking up your calls
• Call patching and routing preferences

The above list is just the tip of the iceberg when it comes to the customizable features we provide. If you ask for something specific to your firm, there’s a good chance we’ll be able to accommodate your needs. Customizable features can also be changed at any time, making adjustments on the fly simple. The end result in almost all cases will be your callers not even knowing they are speaking to a receptionist outside of your office.

Taking Full Control of Your Call Handling

With most answering services, you’ll be lucky if their receptionists are able to consistently answer your calls and take a message. With Answering Legal, live call answering and message taking is just the start of what we can do for your office’s call handling!

Directing new and existing clients

We know that your day is busy, and you can’t afford to be stuck on the phone all day. Unfortunately, you can’t afford not to answer calls either, because you never know when a potential new client might be calling in, and providing them with a live answer is crucial.

An Answering Legal receptionist can help simplify matters, by effectively answering and directing your calls during times in which you aren’t or don’t want to be available. Typically when a potential new client dials in, we’ll alert the attorney right away, giving them an opportunity to be patched in on the call. When an existing client calls in, our receptionist will typically capture their information and take a detailed message, so you can call the client back at your next available moment.

Choosing how you’ll send us your calls

Our law firm call center offers a variety of call forwarding options, giving lawyers the best opportunity to have their phone calls properly managed, based on their changing daily circumstances. In fact, you’ll probably be shocked by just how much our call forwarding services end up saving the day for your firm.

Below is a brief break down of our four main call forwarding options.

Type of Call Forwarding How It Can Save The Day Rollover We provide a live voice to all callers you can’t answer. Time of Day We keep after hours callers from slipping away. Total Screen & Transfer We keep callers you don’t want to speak with at bay. Full Time We allow you to take a break without missing clients.

Our call forwarding process is easy to setup, works well with all service providers, and can be changed at any time. Taking advantage of our different call forwarding options throughout the year can make your life in and away from the office a lot less stressful.

Appointment Scheduling

At Answering Legal we aim to make the lawyer’s life easier, and that means taking care of the simple tasks, so you can stay focused on the bigger picture things that come with running a legal practice. So when using our law firm call center, you’ll have the option to let our trained receptionists book appointments directly into your calendar.

Our business integrates seamlessly with most calendaring softwares, including Google Calendar, so giving our receptionists access to your schedule will be a breeze. Accuracy and attention to detail is always stressed to our employees, so you’ll never have to worry about any embarrassing scheduling errors when using our service. Instead, you should experience a higher level of organization with your schedule, allowing you to better manage your day.

Communicating With Spanish Speakers

Arguably the biggest secret weapon Answering Legal has to offer lawyers is its bilingual phone answering services. At no extra cost, our law firm call center can help you engage with Spanish speaking consumers, by providing a bilingual receptionist to communicate with them. Our receptionists will be able to take new Spanish speaking customers through a full legal intake process, ensuring that you’ll never miss out on an opportunity to gain a new client.

As of 2015, the United States was home to 41 million Spanish speakers. So by having a staff that can effectively communicate with Spanish speakers, you will be rewarded with opportunity after opportunity to do business with one of the fastest growing markets in the country. This can give a tremendous edge over competitors in your area, and help bring in a significant increase in revenue for your firm.

If you are currently an Answering Legal customer and would like help taking full advantage of all the above mentioned features, call 631-400-8000 or fill out this support form.

If you aren’t an Answering Legal customer, but would like to try out all of our services for free for ten days, fill out this free trial form, and we’ll help get you started!