Rollover - The Preferred Call Forwarding Method
What is “rollover” and why is it the most preferred method of call-forwarding?
Rollover is a method of call-forwarding that allows all callers to first reach you at wherever your phone system is located. If and when the call goes unanswered, that call is automatically forwarded to another number that you have designated.
Here’s how we like to think about it: A phone call is a train. It can only go in one direction, and when a new client calls your number, that train travels toward your “station.” When that train reaches your station and you aren’t there, it departs from that station and normally travels to the voicemail “station.” If you have ever noticed that when you call your voicemail from your cell phone, you are calling a normal 10 digit telephone number. That is also why when you call someone and you reach their voicemail, the automated attendant tells you, “your call has been forwarded to an automated voice messaging system.” Unfortunately, as an attorney in this day and age, that new client will not leave a voicemail and wait for you to call them back. What “rollover” call forwarding can provide for you is the initial opportunity to answer the phone, and after that, sent to a dedicated call forwarding number that can be answered at Answering Legal! This method works best for our attorneys because not only do you have the 24/7 call answering support for when you’re out of the office, on vacation, on the weekend, or of course, when you’re asleep, but we can assist you during the day as overflow! If your phones are ringing incessantly, but you need the time to offer a phone consultation, speak to an existing client about an urgent matter, appear in court, or step out of the office for any reason, that call is 100% ensured to be answered professionally and with specific respect to your office. Our receptionists can perform the new client intake by asking a series of brief, yet essential questions, making the new client caller more comfortable, and assuring them you will get back to them promptly, if you can’t be reached with a patched call at that time. In this way, it becomes highly conceivable that you will retain the new business, even though you did not even answer the call yourself!
Every practice is different, and we pride ourselves on adapting to your specific needs.
Try “rollover” with Answering Legal for free!
631 686 9700
Share this article
Share this article
Recent articles
No TV. No Radio. How Monty Cain Built His PI Firm
[Read More>]Monty Cain (Owner of Cain Law) joins to discuss what it takes to build a personal injury firm from scratch, how conferences and co-counsel relationships can fast track your learning curve and why knowing your numbers is the difference between cautious growth and confident scaling.
Lunch Hour Except the Law? Conrad & Gyi on How Clients ACTUALLY Find Your Firm
[Read More>]Conrad Saam and Gyi Tsakalakis (Hosts of Lunch Hour Legal Marketing) join the show to break down the hype around AI in legal marketing, examine why many law practices are struggling with bad or incomplete data and share their visions for how marketing attribution and new client intake should be handled.
Brandon Dawson Ditched His Boring Law Firm Name & Started Signing 200 Cases Monthly
[Read More>]Brandon Dawson (Founding Member of The Thumbs Up Guys) joins to discuss the importance of building a strong firm culture, the necessity of continuous personal and professional growth and how a bold rebrand helped reshape his practice.
AI Phone Solutions, Chatbots And The New Era Of Legal Intake
[Read More>]Your competitors are already using AI to capture leads around the clock. The question is how to add automation without losing the personal touch that builds trust. See how a blended AI and human intake strategy keeps every opportunity from slipping through the cracks.