Three Reasons Our Legal Intake Professionals Are The Best In The Business

Here at Answering Legal, we feel answering services get a bad rap. We’ve heard the horror stories and we’re here to tell you that our service isn’t like the others. But it’s too easy to just say that we’re not like those other services; we want to show you what separates us from any other service.

So, what sets us apart from our competition? Our people. We recruit quality candidates and give them considerable training to make them into legal intake professionals. We also offer continuous training opportunities, and always try to promote from within.

That investment in our staff pays off for everyone who hires us to answer for their firm, and we believe it’s what makes us the best answering service for attorneys around. Below, we’ll go into more detail about why our legal intake professionals are the best in the business, and why that makes us different from other answering services you may have heard about.

Our Virtual Receptionists Undergo Months Of Training

Attorneys tend to be detail-oriented people. Legal work is intricate and complex, after all. Often, a desire to be involved in and control all the disparate parts of your firm comes hand in hand with that attention to detail. You want to know everything is running smoothly and performing optimally. Therefore, we understand why you might hesitate before hiring an answering service. When your receptionists are virtual, you can’t train them or perform quality control yourself.

We here at Answering Legal understand that you need to know that your phones are in good hands. That’s why we train our receptionists for months before they ever pick up the phone for your firm. That means months of practice calls, script readings, and roleplays to get our virtual receptionists in shape to answer for your firm. We also have quality control on staff 24/7 to ensure that your clients are always getting the experience you need to keep them coming back.

As part of that training, our virtual receptionists become legal intake professionals. We train them to recognize what different law firms might require from their legal intake based on their legal discipline. Whether you’re a bankruptcy attorney or you deal in traffic law, our virtual receptionists will be able to help you secure clients and gather much-needed information from new leads. As you’ll see below, we allow you to customize your legal intake, so we train our staff on standard legal intake questions as well as improvising based on a script.

Our Legal Intake Professionals Answer With Your Script

Attorneys might also worry that when they hire an answering service, their new leads and existing clients will be given the same boilerplate treatment they would receive from any other law firm using the service. While that may be true of other answering services, we’ve trained our virtual receptionists to give your callers the personal touch they expect from your firm.

As part of your onboarding process, we’ll help you come up with a script for your legal intake. We have hundreds of base scripts if you need a base from which to build, or you can come up with a script of your own design. Your callers will have an experience unique to your firm every time they call, and you’ll have complete control over their experience. It will be just like you’d trained our receptionists yourself, except you didn’t have to spend weeks doing it.

You’ll receive custom answering based on a script of your own design from the moment our virtual receptionists start picking up your phones. And, if you ever feel like you could improve on your script, you can change it with just a simple phone call. Our legal intake professionals receive regular customization training, so they’re always up to date on changes in your account.

We Specialize in Answering For Lawyers

As an attorney you might be concerned that the answering service you employ answers for other professions as well. You’d be right to be concerned; while in many ways a law firm is a business, it’s a business unlike any other. Therefore, answering for lawyers is unlike answering for other professions.

That’s why our virtual receptionists only pick up the phone for lawyers. If you take a tour around our site, you won’t find other industries or professions mentioned anywhere. Other answering services say they’re professionals, but if they’re also answering for dentists and IT companies, are they really?

Unlike those other services, our legal intake professionals understand that leads calling law firms are looking for a service unlike any other. They’re often anxious and sometimes even angry. They need a friendly, professional, live voice on the other end of the line, and they want to feel like their legal issues are already being solved by the end of the phone call. Because they answer only for lawyers, our virtual receptionists are experts at providing these services to your clients and securing leads for your firm.

Try Out Our Team Of Legal Intake Professionals

From recruitment all the way to ongoing training, we are always looking for ways to make sure our virtual receptionists are the best in the business. We understand your concerns about answering services, but we are confident that you’ll change your mind once you’ve experienced the work our legal intake professionals can do for your firm.

In the spirit of showing you just how different we are from other answering services, we’ve got a no-strings-attached opportunity for you. We invite you to check out our free trial. You’ll get everything we have to offer, from bilingual answering to support for local services advertising.

We don’t even need your credit card when you sign up, just 15 minutes of your time.

Want to experience what sets us apart from other answering services? Click here or call 631-686-9700 to sign up for our free trial. For a limited time, we’re offering firms that sign up with our service their first 400 minutes free.