Three Things A Message Taking Service Can Do That Voicemail Can’t

If you browse our blog, you’ll find more than a few blog posts where we discuss voicemail.

Some examples of our past blog titles include: Three Reasons To Ditch Your Voicemail, Why Voicemail Has Become Irrelevant, and Don’t Settle For Voicemail.

If it seems like we have some kind of problem with voicemail, that’s because we absolutely do. And you should too, because voicemail is costing you business!

Most of your callers don’t even leave a voicemail anymore; they’re more likely to just hang up and call another attorney, hoping for an answer. Ditching your voicemail for a suitable replacement will ensure you secure more of your new leads.

Answering Legal’s message taking service is the perfect tool for firms looking to replace their voicemail. With a highly-trained virtual receptionist taking detailed messages from every caller, you’ll find your firm capable of much more than it is with voicemail. To that end, below we have a short list of three things a message taking service can do that voicemail can’t.

Virtual Receptionists Can Secure Leads 24/7

Voicemail doesn’t capture leads. At best it gives you a few hours to get back to a new lead, meaning that every call you miss isn’t business you’ve lost forever. But as time has gone on, that best-case scenario has gotten rarer.

Still, voicemail did have one benefit: it gives your firm some way of following up on leads that call after closing that doesn’t require you to forward calls to your personal phone. A message taking service can do that and so much more. With a team of virtual receptionists answering your calls 24/7, you’ll always have a live representative of your firm available to capture leads.

What’s more, our virtual receptionists can perform legal intakes. Since you design the script, you can make sure to get all the information you need to complete your follow up. Once a legal intake receptionist has explained that you’ll get back to that new lead as soon as possible, they’re more likely to stick with your firm. Compare that to voicemail, where only a fraction of your callers will actually listen to your voicemail message, and even a fraction of those will ever leave a message so you can follow up.

Our System Will Help You Keep Things Organized

Even on a smartphone’s interface, voicemail is a bad way to keep track of information. None of what you need is visible immediately; you have to listen to every message and note the important information. And if the caller was outdoors on a windy day, or in their car, or in any of hundreds of situations where cell phone microphones fail? Good luck getting the information you need to follow up on a new lead over the sound of the wind blowing out the microphone.

With a message taking service, all of the information you need will be clearly organizable and easily accessible. A summary of every call as well as the contents of that call’s legal intake will be sent to either your text or email inbox, or both. Those messages are sent as soon as the call is over, so you’ll never be waiting on our receptionists to send you the information you need to close the deal on a new client.

All you have to do is pick up your phone or head to your computer, and you’ll have everything you need in moments. Rather than having to dig through your voicemail, you can follow up on your own schedule, as soon as possible. That means you’ll be able to get back to every new client more quickly, and your follow up time will improve.

Provide A Superior Client Experience

That quick follow up time will prove helpful in improving your clients’ experiences. Getting back to a client as soon as possible will make them feel like their case matters to you. That will translate into five star online reviews and stellar word of mouth referrals, none of which voicemail can give you.

At the end of the day, your clients want to feel heard in their time of need. People rarely go to a lawyer when something good has happened to them. The reason your clients hate voicemail is because it makes them feel like they’re treading water, which is exactly the opposite feeling they want to get from calling an attorney. Your new leads want to feel like their legal issues are being resolved, not like they’re making no progress while waiting for your response.

A message taking service will make your clients feel like their concerns are important. When they finish talking to one of our virtual receptionists, your new leads will feel like they’ve already begun hiring your firm. Not only will that make them more likely to stick with you, but it will improve their experience across your entire relationship.

Hire The Best Message Taking Service Around

With a message taking service, you’ll secure more leads and have a better turnaround on new clients than you ever could with voicemail. When combined with your stellar legal work, you’ll find that your clients will have an excellent experience with your firm. At the end of the day, what more could you ask for?

If you’re looking for the best message taking service for lawyers, Answering Legal has you covered. Our virtual receptionists are the best in the business. They undergo months of training before ever picking up the phone, and they only ever answer for lawyers. In addition, our service is bilingual, so you can provide the same five-star service to your clients whether they speak English or Spanish.

Ready to upgrade your firm and reap the benefits of abandoning voicemail? Click here or call 631-686-9700 to sign up for our free trial. For a limited time, we’re offering firms that sign up with our service their first 400 minutes free.