What Makes Our Team The Best Virtual Receptionists For Law Firms?

The phrase “It ain’t bragging if it’s true” is attributed, in various forms, to everyone from poet Walt Whitman to New York Yankee Yogi Berra. If, for example, you say that you have the best virtual receptionists for law firms, then you’d better be able to back that up.

Well, here at Answering Legal, we can back that up. This blog is going to sound like we’re bragging, but it’s true: we earnestly believe we have the best virtual receptionists for law firms. Below, we’ll go into three of the reasons why.

Our Receptionists Are Legal Answering Specialists

When clients call a law firm, they are looking for specialized assistance. They can’t get the help they’re looking for from anyone; attorneys spend years becoming experts in their chosen field. In the same way, when attorneys look to outsource their phone answering, they should also be looking for specialists.

The number one reason our team is made up of the best virtual receptionists for law firms is because they are specialized. Unlike other answering services, our receptionists don’t answer for other industries. Because our receptionists only answer for law firms, we don’t have to worry about training them to answer for doctors or electricians.

That means we can afford to take our time. We spend three months training our receptionists before they ever pick up the phone. If we had to do that for every industry we could possibly answer for, we’d only have a team made up of receptionists-in-training. Our training regimen is designed to make sure that our receptionists can answer for any attorney, regardless of their practice area. Click here if you’d like to learn more about our training process.

The most important part of that training process is legal intake training. Because legal intake is probably the most important responsibility our receptionists handle for law firms, we make sure that our receptionists are legal intake experts. By the end of their three months of training, our receptionists are able to make new leads feel like they’ve already hired the firm they’re answering for.

Of course, every firm’s legal intake process is different. So how do we accommodate the needs of every firm that hires us to handle their legal intake? In the next section, we’ll discuss how flexibility and customization help make our team the best virtual receptionists for law firms.

We Emphasize Flexibility In Our System And Our Receptionists

As we mentioned above, we train our receptionists to answer for any attorney. But that doesn’t mean we answer every attorney the same way. If we did, we couldn’t confidently call ourselves the best virtual receptionists for law firms!

Every aspect of our service is customizable. What this means is that, from before a call even comes in, to the messages that get sent after every call, and at every point in between, our attorney customers have total control. Describing our customization options would be an entirely different blog; click here if you’d like to see just some of the ways our customers can customize their service.

Because everything is customizable, customer files can get pretty complex. An important goal of our training process is to make sure our virtual receptionists know how to navigate our system and are always ready to adapt to changes. But, to make sure they are always prepared, we have monthly training sessions to familiarize our receptionists with constantly changing accounts.

And, our service is available 24/7. In their 2022 Legal Trends Report, Clio found that 68 percent of clients wanted to be able to communicate after normal business hours and on the weekends. It doesn’t matter what time zone our customers are in or when their clients are calling, our receptionists are always available to answer.

As skilled as our team is, training and flexibility alone don’t make the best virtual receptionists for law firms. We have an entire infrastructure set up to make sure our receptionists have the tools they need to succeed. In the next section, we’ll go into more detail on what our support teams do for our receptionists.

We Have Support Teams On-Site 24/7

We train our receptionists to be flexible experts at answering for lawyers. But it’s impossible to train someone to handle every situation; across the country, people of all kinds are calling attorneys at all times. If we tried to train our receptionists to be ready for anything, they’d never actually end up answering the phone!

For that reason, we have a quality control team on standby, 24/7. At all times, there are several supervisors available, ready to give advice on anything our receptionists might need. In fact, this team is there for both the customer and the receptionist.

As supervisors, our quality control team is always there to ensure that we are delivering the best quality service that we can. They listen in on as many calls as they can, and follow up with our receptionists when there’s room for improvement.

In addition, they’re there to support our virtual receptionists if there are any difficult calls. A study conducted by American Express found that 35 percent of callers have at some point or another gotten angry while speaking to a representative over the phone. While we deal with irate callers much less often than that, we still want to be sure that we’re there for our receptionists if they need it.

Finally, our white glove setup team also operates 24/7. Because we own our own call center software, our customers can make customization changes at any time via email or phone call. That allows them to make sure their answering is always exactly what they need. We never have to wonder how to make the changes our customers need!

You Can Count On The #1 Specialized Legal Answering Service

It stands to reason, then, that if our team is made up of the best virtual receptionists for law firms, then Answering Legal is the best legal answering service. We’re joking, of course, but only a little bit. Flawless logic aside, we truly do believe that we are the best.

If you search through other answering service websites, you’ll often find that they answer for other industries. We don’t. It’s in our name: we’re exclusively a legal answering service. Why? Well, it can be frustrating trying to find an expert and instead ending up with an amateur. Legal receptionists have specialized skills and knowledge; there’s no reason their virtual counterparts shouldn’t as well.

If you’d like to experience it for yourself, click the link below to sign up for our free trial. If you’ve gotten nothing else from this blog, you’ve probably gathered that we’re pretty confident about our service. So confident, in fact, that we don’t even require a credit card to sign up. There are no strings attached to our free trial; we’re sure that once you experience what we have to offer, you’ll stick with us.

Get the best virtual receptionists for law firms on your team. Click here or call 631-686-9700 to sign up for our free trial. For a limited time, we’re offering firms that sign up for our service their first 400 minutes free.