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How does manual call forwarding work?
Published: 07.16.25
What It Is
Manual forwarding means you choose when to forward your calls—on demand. Unlike always-on or scheduled forwarding, you activate it only when needed (e.g., going into court or stepping out for lunch).
How to Use It
- Activate Forwarding
- Dial a specific code followed by your Answering Legal forwarding number (varies by carrier—e.g., *72 for Verizon).
- Example: Dial *72 + 8001234567, then hit call/send.
- Deactivate Forwarding
- When you're back, dial the deactivation code (e.g., *73 for Verizon).
Best Use Cases
- You only want calls forwarded during certain times.
- You prefer to manually control when Answering Legal picks up.
Tip: Save the activation and deactivation codes in your contacts for quick access.
Manual vs. Other Call Forwarding Types
Type | Pros | Cons |
Manual | Full control, flexible, simple to toggle | Easy to forget, not automated, requires user action every time |
Always Forward | Set-and-forget, great for solo attorneys | May forward internal/admin calls unnecessarily |
Rollover (No Answer) | Only forwards if you don’t pick up—ideal for backup coverage | Delay in pickup may affect client experience |
Time-Based | Great for firms with fixed business hours | Less flexible, needs to be updated if your schedule changes |
Best Practices for Manual Forwarding
- Save the codes in your phone for easy toggling.
- Use reminders or calendar alerts to turn forwarding on/off.
- Communicate with staff so they know when Answering Legal is handling your calls.
Notify us if you have specific protocols for different types of calls.
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