Help center

Key Features of the Chatbot

• Live Web Chat: The chatbot appears on your firm’s website and engages visitors in real time.
• Custom Legal Intake: It mirrors your phone intake script, asking tailored questions to gather case-relevant information (e.g., practice area, urgency, contact details).
• After-Hours Lead Capture: Functions 24/7—ensuring visitors can engage even when your team is offline.
• CRM: Captured leads are pushed directly into your client relationship or intake system, ready for follow-up. This applies only to direct integrations. For all of our direct integrations, see answeringlegal.com/integrations
• Brand Customization: Can be tailored to match your website’s colors, tone, and practice-specific needs.
• Calendaring/Appointment Scheduling: Our native integration with calendly will book appointments from inside the chatbot. For more information on calendaring capabilities, contact us using the form below.
• File Upload: Ask your chatters to upload a file that corresponds to the type of matter they are chatting about. For example, if they are chatting about a traffic ticket, we can ask them to upload a picture of their ticket. The file upload is available to chatters at any time, but we can prompt them based on the direction of the conversation.

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The chatbot is fully powered by AI, and uses Open AI’s 4.1 mini model currently.