Help center

Run through this checklist:

• New Client only? The integration syncs only new client messages.
• Are you checking the Matters section?
• Is the integration active? If expired or inactive, leads won’t appear.

Still not seeing your lead?

• Send us the Message ID(s) and a screenshot of where you’re looking in Lawmatics.
• We’ll check the sync history and help resolve it.

Also check for:

• Duplicate Matters (could be firm automations)
• Confirm new client message (we only push new client messages to Lawmatics to avoid duplicate matters)