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Why isn't my lead showing up in PracticePanther?

Why isn't my lead showing up in PracticePanther?

Published: 07.14.25

Try the following steps:

  • Was it a New Client? Only new client calls sync to PracticePanther. General or existing client calls will not.
  • Are you looking in the right place? Leads appear under Activities > Calls.
  • Is the integration active? If it expired or was never activated, messages won’t sync.

If everything checks out and you still don’t see the lead:

  • Please send us the Message ID(s) of the missing lead(s)
  • Include a screenshot of where you’re looking in PracticePanther

Our Tech Team will investigate and follow up.

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