What Makes Answering Legal The Best Answering Service For Law Offices: Let Our Reviews Do The Talking

Recently we’ve published posts detailing all that Answering Legal has to offer law offices.

You can read them here

We’re The Leader In Legal Client Conversion

We Have The Tools To Help Your Small Firm Grow

After looking through the above pieces, we’re sure many of you out there will be left thinking something along the lines of, “Answering Legal sounds like it has a lot to offer, but how do I know if it actually works?”

While we can sit here and brag about our services all day, we think the best way to convince you Answering Legal is the best answering service is to have you hear from some of the attorneys we serve. So below we’ve included five reviews of our business, written by actual attorneys, so you can see for yourself the effect Answering Legal can have on a law office.

More cost effective than a full-time employee

No matter how good a service appears to be, cost will naturally always be a concern. We believe that Answering Legal is one of the best values out there, as we’ll provide you with a customized pricing plan that fits your firm’s exact call handling needs. If you don’t believe us, check out this review from Shawn Coppins. Coppins is the primary attorney and owner of a firm out in Michigan, and has found Answering Legal to be well worth his investment.

“Great service! They are able to answer calls 24/7 and separate calls into categories so that I can prioritize the order of return calls. More cost effective than (and frankly, better than) hiring a full-time employee (no need for training). Most importantly, my clients like the service they provide. They are very courteous, professional, and never miss a call.” -Shawn Coppins

The bottom line is that your firm is going to need some kind of phone answering help. With Answering Legal you’ll get a team of fully trained legal receptionists, ready to answer your phones at all hours of the day and night. Our service gives you receptionist coverage 168 hours a week, compared to just the 40 you’ll likely get from an in-house employee, and will provide you with that coverage at a much cheaper cost. So if you’re looking for someone to serve your office just like an in-house receptionist would, or supplement the phone answering work your current receptionist staff performs, Answering Legal is the best choice.

Their service elevates my firm to compete with larger firms

If you’re an attorney working for a smaller firm, you likely do not have anywhere close to the resources of a larger firm. Fortunately for small firm attorneys, Answering Legal provides an affordable call management resource for them to take advantage of. Let’s hear a review from another one of the attorneys we serve, Richard Lebovitz. Who practices Family Law out in Maryland, and claims Answering Legal has helped level the playing field for his law office.

“Their service elevates my firm to compete with larger firms and saves me time from answering all calls. They even schedule appointments for me. Whenever I have any issues with their service, they are quick to respond and fix the matter quickly (within a matter of hours or sooner). I highly recommend this company.” -Rich Lebovitz

Mr. Lebovitz is a real example of what Answering Legal can do to help small firms grow. The services we provide like appointment scheduling, have attorneys wasting less time on the phone. With us, attorneys can devote more time to actual billable legal work, and trust that we’ll take care of the all the small details. We also make sure to say in constant communication with the attorneys we work with, so that if there are any things that need to be corrected with your phone service, we get them fixed immediately.

I never have to worry about missing a potential client

There are a lot of great reasons to team up with Answering Legal, but of course one of the biggest reasons to do so is to get more clients. No matter what size your firm is, or how many employees you have, our legal receptionist team can make sure you never miss out on a call, and an opportunity to win over a new client. Those working as solo attorneys may want to take note of attorney Ryan Moldovan’s review. Moldovan, a bankruptcy attorney based in Michigan, says Answering Legal has been a great asset to his solo practice, especially during times when he’s away from the office.

“As a solo attorney they are able to get the calls I'm unable to get to when I'm in court or in meetings with clients. The receptionist are very nice and professional and certainly provide a much better service than any answering machine could give me. Their ability to schedule appointments on my google calendar and patch clients to my cell phone is very convenient. The value they provide is well worth the cost. I never have to worry about missing a potential client!” -Ryan Moldovan

If you’re an attorney who isn’t satisfied with missing out on a single client, Answering Legal is the right service for you. That’s because we’re also not satisfied with you missing out on a potential client, and will have our receptionist team make every possible effort to get in touch with prospective customers calling into your firm. As we’ve detailed in past Answering Legal blog posts, answering machines are not at all effective in a law office setting. People with legal problems want to speak with a live, knowledgeable voice right away, and that is something Answering Legal can always provide.

Answering Legal stepped in and saved me from disaster

If you’ve used a large call service business before, and had less than satisfactory results, we understand why you might be hesitant to trust another phone answering service. But, once you actually sign up with Answering Legal, you’ll quickly see just how reliable and dependable our service can be. Attorney J. Scholnick saw firsthand the value of Answering Legal, during a recent stretch in which his staff was left shorthanded.

“Last year I had a couple of months when my secretary and office manager were out at the same time and I needed immediate coverage. Answering Legal stepped in and saved me from disaster. My clients didn't even know that my staff was out because Answering Legal gave me he coverage I needed. I got email messages of my calls and I was told by my clients that the people answering the phones were very polite and helpful.” -J. Scholnick

When things get hectic in your law office or an unexpected crisis arises, Answering Legal is the service you’ll want behind you. We prepare our receptionists to handle any legal phone call situation that may pop up, so you should never be afraid to lean on us during times in which you’re just too busy to get to the phone. Not only will we make sure all your calls get answered, but we’ll make sure they are answered with the care and expertise necessary to keep your callers satisfied. And as Mr. Scholnick notes in his review, we constantly keep attorneys updated with the details of each call through emails and/or SMS text messages, so you never have to worry about being left in the dark on what’s going on with your firm.

There is nothing to lose for trying

Now here is one final review from Andrew Weisberg, a criminal defense lawyer from Chicago, who tried several answering services over the years before finally finding Answering Legal.

“Answering Legal has been the best service I have tried. They all answer the phone in a professional and courteous way. They represent my firm well. They do a very nice job sending me my messages and getting the details I need before returning the call. Their price is fair for the quality of work they perform. Overall I would recommend giving them a try. They will let you try it free for a week or so which means there is nothing to lose for trying.” -Andrew Weisberg

As Mr. Weisberg notes in his review, you can try our service for free for ten days, and actually see if you like what we have to offer before committing to making any kind of payment. There is absolutely no risk in trying us out.

Whether you’re looking for a more cost-effective receptionist option, a tool to help your small firm operate with the efficiency of a large one, or outside assistance in capturing more clients, Answering Legal is the perfect service for your law office. As you can see by the above reviews, our firm is already helping countless firms around the United States grow and improve their business, and we’d love to do the same for you.