Five Reasons To Give Our Answering Service For Law Firms A Chance

Did you know that Answering Legal is one of just a few phone answering services in the entire country that combines 24/7 coverage with specialized legal training for its receptionists? It’s true! Our highly skilled team of receptionists currently answers the phone on behalf of law firms all across the nation, and helps them capture new leads that normally would have been lost to voicemail.

Ready to become an Answering Legal customer? No, we didn’t think so. We knew that one opening paragraph of us bragging about our service wasn’t going to be enough to get you to put a credit card down. Really the best way for us to convince you to start using our service full-time is to have you actually experience the service for yourself. Once you begin a 7-day trial with our answering service for law firms, we’re confident you’ll never want to stop using us. Below, we’ll provide five reasons why participating in our free trial is worth your time.

1- We’re Beloved By The Legal Community

If you are learning about us for the first time today, it probably won’t take you long to seek out what others are saying about our service. Well we encourage you to go check out our Google reviews. When you do, you’ll quickly notice that an overwhelming amount of them are in fact quite positive. Our strong reputation is the result of our years of work providing high quality phone answering service to thousands of firms across the United States.

Want further evidence of our strong track record of working with attorneys? Check out these quotes from some of our recent case studies.

“(Answering Legal provides) excellent service to our office and to our clients,” said Allen Walker, VP of Strategic Services at Zirkin & Schmerling Law. “It seems like a small thing, but it can be the difference between us signing a new client or having that person take their case to our competition.”

“We haven’t had a single complaint from any of our clients,” said attorney Ken Eulo of the Smith & Eulo Law Firm. “The accuracy and speed at which Answering Legal operates is quite clear from the moment you hire them.”

“All of the messages that come in from their team are always accurate and timely,” said attorney Michael Palumbo of Palumbo & Associates. “Their team is really good at understanding the questions and problems that callers are having and then addressing those in a clear and concise way.”

If the above words from our actual customers don’t convince you to sign up for a trial of Answering Legal, let’s talk a little about what you’re currently missing by not using our service.

2- You’re Losing Business By Not Answering Calls

Law firms that miss calls these days end up being law firms that struggle to get new clients. Providing your new leads with a live person to speak with on their first call to your office is that important. Often legal consumers will end up going with the first firm that provides them a live competent voice. So if you direct potential clients to your voicemail, you’re likely to see those new prospects quickly move onto calling the competition for help, rather than leaving a message and patiently waiting for a call back.

Once you begin using our 24/7 service, the days of potential clients reaching your voicemail will be over. Literally any call your firm receives that you and your staff can’t get to will be answered live by a highly trained member of our receptionist team. Our receptionist team members have all been extensively trained on performing the new client intake process, and are all highly capable of capturing your new lead’s personal and case information. Our receptionists will also provide your distressed callers with a warm and caring voice, and allow them to book a time to speak with an attorney. Your voicemail can’t do any of these things, which is why it’s time for you to stop relying upon automated technology to win you new business.

Now that you understand how our service can impact your bottom line, let’s discuss how our answering service for law firms improves your quality of life.

3- Our Team Will Remove Stress From Your Day

Answering calls ends up being a significant burden for solo and small firm attorneys. For introverted lawyers, the task of constantly having to answer calls from clients can cause a lot of anxiety. Even attorneys that can comfortably talk on the phone for hours will admit that there are times they wish they could comfortably ignore work related calls. A lawyer’s life is a busy one, and attorneys simply aren’t able to answer every single one of their incoming calls without sacrificing precious personal or sleep time.

As we’ve already alluded to in this piece, the Answering Legal receptionist team is available to handle your office’s incoming calls at any hour of the day, after hours and weekends included. If you have a busy day at court, you can ignore incoming calls without having to stress, and stay focused on the task at hand. We’ll be ready to greet any new prospects reaching out to your firm, and will keep you updated on potential new client opportunities via text and/or email message. The same goes for when you’re trying to enjoy time away from the office with family and friends, or are desperately in need of a good night’s sleep. Our team will always be available to provide your clients with a live caring voice, so you don’t have to.

You can trust our receptionist team to appropriately handle any callers that reach out to your firm.

4- We’re A Bilingual Answering Service

Are there a significant number of Spanish speaking individuals in your area that you’d like to provide legal services to? Considering that 13.4% of the United States population now speaks Spanish at home, there’s clearly a lot of financial opportunity for lawyers that are able to offer Spanish speaking receptionist service. However, most growing firms will struggle to pay the salary of a full-time bilingual receptionist, and therefore are unable to communicate with a sizable portion of their community.

The good news for attorneys is that Answering Legal provides bilingual phone answering to its customers at no additional cost. We always have bilingual receptionists in our call center, so anytime a Spanish speaking caller dials into your firm, we’ll have a Spanish speaking receptionist ready to greet them on your behalf. Our bilingual receptionists can make Spanish speaking prospects feel at home and even take them through the legal intake process. All of the information collected by our receptionists will then be sent to you fully translated via text and/or email message. Our team will make this process that is normally impossible or extremely complicated for law firms, incredibly easy.

If at this point in the post, you’re still not sold on giving our service a chance, we have one last thing to share that might change your mind.

5- Our Service Is Absolutely Free To Try

That’s right, all law firms are given the opportunity to use Answering Legal for free for seven days before having to decide whether or not they want to become a paying customer. During your free trial period, you won’t have to sign any contracts or put any money down. You’ll get to experience what it’s like to use our answering service for law firms at zero cost, and see firsthand how much our receptionist team impacts your bottom line and your day-to-day life. If you’re like most of our free trial participants, you won’t want to give the service up after seven days.

To get started with your 7-day free trial of Answering Legal, fill out this form or call us at (631)686-9700.