Five Signs Your Firm Needs A Virtual Legal Receptionist

Is your firm struggling to capture new leads? Are you having trouble improving your online reputation? Are phone calls keeping you up late at night, or interrupting dinner with your family?

Today’s legal world is fast-paced and complex, and it’s possible you’re facing a myriad of challenges from what can feel like completely different parts of your firm. Just like any other business, running a law firm requires solving problems that come at you from all directions.

It can be hard to overcome a challenge, however, if you don’t identify it first. In this blog, we’ll describe how Answering Legal’s stellar receptionist team can help you solve many of the different problems your firm might be facing, and how to recognize those problems in the first place. Here are five signs your firm needs our team of virtual legal receptionists:

1- You’re Still Using Voicemail

When you or your receptionist miss a call, does it go to voicemail? While voicemail may have once been a useful tool for law firms, its heyday is long past. Today, clients are used to instant gratification, and don’t want to wait for you to get back to them. Often a caller who reaches your voicemail will immediately move on to calling the next attorney on their list.

If you’re still relying on voicemail, you need a virtual legal receptionist. By answering every call, a virtual receptionist will make sure clients never go to your voicemail, reducing the chances that they’ll move on to another firm. If you already have a receptionist, our virtual receptionists can support, picking up any calls that your receptionist can’t answer, whether that be because they’re on a break or already on the line.

2- You’re Not Getting The Return You Hoped From Your Marketing

Is your marketing not getting the results you envisioned? Today’s legal world is ultra competitive; there are more options for legal representation than ever, no matter your specialty. That means that in order to generate leads, you have to stand out from an ever-larger crowd, but it also means you need to invest in lead capturing as well.

If you need to capture more leads, you need a virtual legal receptionist. Having an extension of your firm available 24/7 means new client callers are much less likely to hang up and dial your competition. Our virtual receptionists are highly trained and can perform a legal intake, so your new leads will feel they’ve already begun the process of hiring your firm by the end of the call.

3- Your Online Reviews Aren’t Where You Want Them To Be

Is your online review average weighed down by negative reviews? It can feel like you don’t have any control over what people say about you online, but there are ways to mitigate those less-than desirable reviews. For example, you may not realize it, but if you let existing clients go to voicemail, you could be providing them with a poor client experience, leading them to complain about it online in reviews.

If you want to cut down on negative reviews, you need a virtual legal receptionist. As an extension of your firm, our virtual receptionists will greet every caller and make sure everyone has a positive experience with your firm. You’ll get a message with all the important information after every call, so you can follow up when you have the time. That way, it’ll be your stellar legal work that determines your online reputation, and not your voicemail.

4- Your Phone Rings All Through The Night

Is your personal time constantly interrupted by phone calls? The legal profession is a lot of work, and sometimes that work can intrude while you’re trying to relax. You may feel that you have to answer every call, even if it comes in after closing time or on the weekend, just in case it’s a new client or something else just as urgent. While it’s true that attorneys rarely lead a nine-to-five lifestyle, the division between your work life and your personal life is important to maintain.

If you need a better work-life balance, you need a virtual legal receptionist. Our virtual receptionists are available 24/7, which means they’ll be screening your calls all night. Those late-night calls that don’t end up being very urgent will become texts or emails you can review in the morning. And if you still want to talk to new client callers no matter the hour, our custom call protocols allow you to choose which kinds of calls can still reach your phone.

5- You Don’t Have Bilingual Staff

Do you have to find a translator whenever a Spanish-speaking client calls? Depending on your area, there may not be an attorney able to help Spanish speakers in the language they’re most comfortable speaking. After all, it can be difficult or embarrassing to communicate vital legal information to a translator or in a second language.

If you don’t have any bilingual staff in your office, you need a virtual legal receptionist. Spanish is the second-most spoken language in the U.S., which means being able to work with Spanish-speakers will grow your client base. New leads who speak Spanish will appreciate being able to communicate in the language they’re most comfortable speaking.

Our Receptionist Team Is The Solution You’re Searching For

If you recognize your firm in even one of the signs above, you need a virtual legal receptionist. Our receptionist team will help you secure leads, expand your client base, and reclaim your time off.

It may seem like we’re touting ourselves as a panacea, a one-size-fits-all solution. In reality, Answering Legal is the opposite. Our service can be tailored to your firm, which is what makes us the right choice to help tackle many of the challenges your firm might be facing.

Ready to start surmounting the many challenges facing your firm? Click here or call 631-400-1111 to sign up for our free trial. For a limited time, we’re offering firms that sign up with our service their first 400 minutes free.