How A Lawyer Receptionist Service Can Save You From Monday Morning Headaches

For lawyers, the Sunday scaries can be very real. It’s hard to enjoy the tail end of your weekend, when you know that your Monday morning will likely be spent checking your voicemail, organizing messages and making lengthy return calls to all the people that reached out to your office the previous 48 hours.

If your office’s call volume is high, you could end up wasting hours of your day just getting caught up from the weekend. Not only will this keep you from getting important billable tasks done, but it will have you starting your work week already feeling stressed and exhausted.

Sadly, many small firm lawyers just see these Monday morning headaches as an unavoidable part of the work grind. They fail to realize that services like Answering Legal are available to attend to their firm’s weekend callers, and make coming back on a Monday a much less intimidating task.

Below, we’ll detail what exactly a lawyer receptionist service can do to make your Monday morning easier, and let you know how you can try out our service for free.

Our Team Is Ready To Handle Your Weekend Receptionist Duties

By signing up with a lawyer receptionist service like Answering Legal, you’ll be giving your firm 24/7 phone coverage. This means that anytime someone calls your practice on a Saturday or Sunday, one of our highly trained virtual receptionists will be there to answer the call. Our receptionists will be there to offer your potentially distressed callers a warm greeting, take them through the legal intake process (if it’s their first time reaching out to your firm) and collect all the information you need to proceed with helping them come Monday morning.

Why is it so important for law firms to be answering their calls live over the weekend?

1. Modern day consumers hate your voicemail: New leads and existing clients will quickly start feeling frustrated and unappreciated if you don’t provide them with a live person to speak when calling your office. If you send a new prospect to voicemail, there’s a very good chance they’ll hire another lawyer before you get the chance to return their call.
2. You need to know when urgent matters arise: Some legal matters simply can’t wait till Monday. You need a receptionist team like Answering Legal’s to monitor weekend calls and notify you when time sensitive situations develop. Otherwise you could end up returning to the office Monday having missed a new client or having to deal with an extremely upset existing client.
3. You’ll want to enter Monday morning organized: Letting calls pile up in your voicemail over the weekend will only create more work for you when you get back to the office. By letting a live receptionist team manage your weekend calls, and send you text and email messages recapping what each call was about, prioritizing Monday morning callbacks will be a much easier task.

Offering weekend receptionist service will go a long way towards helping your firm build better relationships with its clients. It will also make dealing with new leads and existing clients easier in the short term, as offering them live attention over the weekend, will likely make them much more agreeable and pleasant during your follow-ups on Monday.

How Does Our Service Simplify Your Monday Morning?

Going through your voicemails on Monday morning usually isn’t fun. Often the process is slowed down as you have to filter through irrelevant messages from telemarketers, robocallers and people you clearly have no interest in working with. Then when you do get to the messages that really matter to your firm, there’s often the frustration of keeping up with fast talkers or trying to decipher what someone was saying when the phone briefly cut out.

Well if you aren’t sold on trying out our lawyer receptionist service yet, maybe this next part will convince you. With Answering Legal’s virtual receptionist team in place, there will be no need for you to check your voicemail. During the weekend, our service will politely turn away any callers who are clearly irrelevant to the work you do. Our receptionists will also collect intake information from your new leads and messages from your existing clients and associates. All the information they gather gets sent over to you via text and email messages. Our receptionists have been carefully trained to provide highly detailed and accurate messages.

When Monday morning rolls around, getting caught up on weekend calls will be as simple as checking messages on your smartphone or going through your email. You’ll have all the information you need on who your weekend caller is, and what they were reaching out to you about. This will make it easier for you to determine who needs a call back right away, and who you can wait to call back at a later time or have another staff member attend to.

You’ll also be able to enter follow-up phone calls better prepared, knowing what exact solutions your callers are looking for. This should help you limit the amount of time you have to spend on the phone with clients.

And of course while you’re getting caught up on a Monday morning, our receptionist team will be there to handle any new incoming calls your office receives that you might not have time to answer. That’s the beauty of using a 24/7 service like ours. Your phones will always be covered, and you’ll never have to feel overwhelmed by receptionist responsibilities.

Don’t let another Monday go by without the support of a lawyer receptionist service. All firms can try out Answering Legal for free for seven days. To begin your free trial, fill out this form or call us at 631-686-9700.