Improve Your Client Follow Up Process With A Message Taking Service for Attorneys

A law firm can be a chaotic place to work. You probably have calls coming in from new clients, old clients, and colleagues; meetings, depositions, and court dates to go to; and files upon files in your cabinets. It’s all too easy to let your office fall into disarray.

Though your firm may survive the chaos, that chaos is still counterproductive. If you’ve ever found yourself losing out on a new lead because they slipped through the cracks, you’ve felt the pain disorganization can bring. But reorganizing can take time you might not be able to spare. How should you overcome the chaos?

We here at Answering Legal are here to help. Our message taking service is a powerful solution to your firm’s chaotic follow up process. Our virtual receptionists will take clear, detailed messages and send them directly to your phone or email, freeing up valuable time for you to execute your follow up and secure more leads. Below, we’ll go into detail on how our message taking service can improve your client follow up process.

Our Team Makes It Easy For You To Connect With Prospects

Your follow up needs to be swift because when a new lead calls your firm, a clock starts ticking. That clock represents the time before they call another attorney, and nowadays it’s less time than ever. Every moment you haven’t secured a new lead is a moment that they have an opportunity to call your competition, who may have a faster response time if they’re not having as busy a day as you are.

We understand that here at Answering Legal, and that’s why, unlike other message taking services, we send you all the information gathered in a phone call as soon as that call is over. You’ll get a text or an email immediately with a detailed summary of the call and the caller’s contact information, so you can follow up swiftly and secure the new business that keeps your law firm running smoothly.

With our message taking service, you’ll secure more leads even before you follow up. When your prospective clients leave messages with our live virtual receptionists, they’ll have someone to assure them that you’ll get back to them as soon as possible. You’ll find that clients will appreciate speaking to a live representative of your firm much more than the uncertainty of leaving a voicemail, unsure if you’ll ever listen to it.

Our Receptionists Will Simplify Your Follow-Up Process

What’s the absolute worst thing you want to hear from your clients when you call them back? “I already explained this to your receptionist.” Having to explain things again makes clients feel like your firm isn’t listening to them, which signals disorganization and a lack of professionalism. Ask yourself: if you were seeking legal help, would you want to go with a firm that didn’t take notes on your first call?

That’s why our message taking service sends you all the information you need for your follow up through text and email, so you always have it at the ready. Since you design the script our virtual receptionists use to answer your calls, you can customize it to gather any information you desire. Have you ever reviewed a client’s file and discovered information that you wished you had, like the valuation of a client’s home in a bankruptcy case? You can make sure that information is always available, with every new client’s call.

Here’s the secret to why our message taking service is so effective for law firms: our virtual receptionists are legal intake experts. Where other message taking services might answer for other professions, our virtual receptionists specialize in answering for lawyers, meaning they’re equipped to secure leads for you with legal intake. By the time your new client callers hang up, they’ll believe they’ve already begun hiring your firm, and you’ll have all the information you need to make sure they don’t have to repeat themselves.

Our Message Taking Service Will Help You Succeed

The secret to a successful business — and that’s what a law firm is — is efficiency. If your office is disorganized, you’ll waste time fixing mistakes and looking for missing information. With our message taking service, you’ll have all the information you need when you need it, and in one organized, easy-to-find place. We’ll enable you to secure more leads with an improved follow up process.

That’s not all our message-taking service has to offer, either. Our virtual receptionists are available 24/7, meaning you’ll never miss a new lead no matter when they call. And since our service offers bilingual support, you’ll be able to expand your client base to reach your local Spanish-speaking community.

Ready to cut down on the chaos in your firm? Click here or call 631-400-1111 to sign up for our free trial. For a limited time, we’re offering firms that sign up with our service their first 400 minutes free.