The Answering Legal Briefing: Breaking Down Some Of Our Recent Reviews

Welcome to another edition of the Answering Legal Briefing, a monthly blog post in which we update you on the latest news surrounding our company, and give you insider tips on how to make the most out of a legal answering service.

From time to time on the Answering Legal blog we like to share some thoughts from those in the legal community who have actually used our service. Why? Well, because as much as you probably enjoy hearing from marketing writers like myself, getting to hear from an unbiased peer about the Answering Legal experience will probably be just a bit more meaningful.

In this post we’ll be sharing three of our company’s most recent reviews from law firms, which we’ve collected via the site Reviews.io. Let’s begin with some recent comments shared by Michigan attorney Richelle Lester.

We should start off by saying that we’re super proud of the fact that we’ve been able to provide such a boost to Richelle’s growing practice. We love lending a helping hand to firms that are just starting out, and making life more manageable for lawyers like Richelle who have limited staff to assist with phone answering.

Keeping up with your phone calls, and doing so without burning yourself out, can be one of the most challenging parts of being a solo practitioner or small firm lawyer. Fortunately for attorneys that use Answering Legal, our 24/7 virtual receptionist team is ready to pick up any calls that they can’t get to or simply don’t feel like answering. And we do mean any calls. Whenever you’re busy talking with a client, working at a courthouse, or just need some time to yourself, you can let our service take over handling incoming calls on your behalf. Our team answers calls during after hours too, allowing lawyers to sleep a little easier through the night.

Read More: Why lawyers can’t afford to send calls to voicemail

Another terrific aspect of our service that Richelle mentions in her review is our advanced message taking capabilities. Anytime one of our receptionists answers a call on behalf of your firm, you can trust them to collect a highly detailed and accurate message from the caller. That message gets sent to the lawyer (or a staff member of their choice) via text and email.

This allows attorneys to easily keep up with new client requests without having to answer every call. It also gives them the ability to monitor new lead opportunities or issues with existing clients right from their smartphone, and stay in the know no matter where they are located.

Now let’s move to another review, this one from long-time Answering Legal customer David Crawford.

Answering the phones for a law office is an extremely difficult task, which requires a high level of expertise. So you can probably imagine that if an attorney like David Crawford has decided to stay with our service over six years, our virtual receptionists must be pretty good at what they do.

At Answering Legal we’re able to provide consistently high quality receptionist performance for law firms, because we work really hard to make sure all of our staff members are prepared for the job. All of our new hires go through months of extensive phone training, which is focused entirely on engaging with law office callers. We don’t allow our receptionists to answer calls on behalf of real attorneys until our supervising staff feels they are 100% ready.

It is this level of training that makes our receptionists so great at helping law firms convert their new leads into paying clients. For example, you’ll never have to stress if a new lead calls into your firm and you can’t get to the phone, because our receptionists are fully trained in performing legal intakes. You can trust our receptionists to collect important details from a new prospect during their first call to your firm, and do so using questions that you’ve provided.

After the call concludes, all of the intake information collected by our staff will be sent to you via text and email messages. Not only will you have all the information you need to move forward with a new lead, but your callers will be pleased that they got to speak with a live person right away and that their problems are already on the way to being resolved.

We have one last review to take a look at, this one coming from New Jersey attorney Sarina Gianna.

The past year has been hard on all us, and that certainly includes law firms. Many practices had spent years building up a work system that relied upon in-person interaction, only to have that system completely disrupted when COVID-19 arrived.

No one knows what the future holds, but Answering Legal is a service that will give your firm the ability to handle just about any unforeseen challenges that come its way. During the COVID-19 pandemic, we’ve been around to answer calls for lawyers like Sarina whenever they can’t get to the phone, ensuring that their clients and new leads are never left in the dark during these difficult times. If the people who make up your typical phone answering staff are unable to handle calls like they usually would, you never have to stress, because our service will be around to keep your firm from ever missing a beat.

That’s it for this month’s briefing. For any lawyers who are currently not using Answering Legal, but are interested in giving the service a try for free for 7 days, fill out this form or give our team a call at 631-686-9700 to further discuss options.

Also be sure to check out last month’s briefing: How To Engage New Leads And Make Them Want To Hire You