Three Signs Your Firm Needs Legal Call Center Services

Looking to upgrade your firm? There’s a whole industry of tools designed to help lawyers run the business side of their job. It can be tough to know which tools you need and which of each tool is right for you.

It’s always the right time to invest in your firm, but how do you know what you need and when? For example, consider a legal answering service. Sure, having a receptionist available 24/7 to make sure you never miss a call is valuable, but how do you know if you need legal call center services?

In this blog, we set out to answer that question. After all, here at Answering Legal we consider ourselves experts in the field of answering services for attorneys. Below, you’ll find three signs your firm needs legal call center services. And if you recognize your firm in any of our signs, we have a special offer for you at the end of the page, so make sure you read all the way to the end!

You’re Still Relying on Voicemail

Are you still counting on voicemail when you miss a call? Whether that call comes in at two in the morning or while you’re in the courtroom, voicemail isn’t the answer. You need 24/7 legal call center services to pick up the phone when you can’t.

If you’re wondering why, here’s the problem: your clients hate voicemail, and it doesn’t capture leads. It doesn’t matter how personalized or professional your voicemail message is, it will feel impersonal to clients who need your help. They’re more likely to hang up and call another lawyer than to actually leave a message.

The solution, of course, is to hire an answering service. At Answering Legal, our virtual receptionists can perform legal intake. Unlike voicemail, your clients enjoy interacting with friendly, professional receptionists, and they can capture leads too. Rather than an impersonal automated message, your new leads will speak to a live person asking questions about their legal issues. They’ll be much less likely to hang up the call and move on to your competition.

Your Follow Up Has Cost You Leads

Do you find yourself searching for the information you need to seal the deal on a client? Your follow-up has to be swift and effective if you’re going to make sure a new lead sticks with your firm. If you’re digging through piles of paper messages or scouring a file for information that isn’t there, you need legal call center services.

With our virtual receptionists taking messages for you, you’ll never have to scramble for the right information again. At the end of every call, you’ll receive a detailed summary that includes the caller’s contact information and the contents of their legal intake. Those messages are sent to either your text or email inbox (or both!) so you’ll always know where to find them, and so that they can be easily organized.

The last thing you want to hear from a prospective client, after all, is “I already explained this to your receptionist.” When you have to ask a new lead to repeat themselves, they feel like you aren’t prioritizing their case, or else that your firm is poorly organized. Prospective clients who don’t feel like a priority are likely going to leave to find a firm where they do.

Your Legal Intake Isn’t Bilingual

Are you able to give Spanish-speaking leads the same experience as your traditional market? If you’re not, your firm would certainly benefit from it; there are over 41 million people in the U.S. who speak Spanish at home, after all. If your firm isn’t bilingual, you need legal call center services.

Here at Answering Legal, every one of our services is available in both English and Spanish. That means all your new leads will go through your legal intake process and you’ll get a message from every caller without a risk of miscommunication or mistranslation.

You’ll be able to expand your client base to include your local Hispanic market and give them the same experience your usual leads receive. When Hispanic leads feel like you’re going the extra mile to make sure they’re receiving the same stellar service, they’re more likely to stick with your firm and to recommend you to anyone who needs your help.

Hire Only The Best Virtual Receptionists In The Business

If you recognize your firm in any of the signs listed above, we hope you can see why your firm needs legal call center services. Next, we hope to convince you that Answering Legal is the best place to go for these services. Our virtual receptionists are highly trained and, unlike other answering services, answer exclusively for lawyers. They’re specialists, which means they understand exactly what your clients look for from your firm and how to provide that experience to them.

If you’re not convinced, we can show you. Our no-strings-attached free trial will give you a sneak peek at what our services can do for your firm, and all that without even requiring a credit card to sign up! All we need from you is thirty minutes of your time, and you’ll be ready to see just how much more your firm will succeed with Answering Legal handling your phones.

Ready to give your firm an upgrade? Click here or call 631-363-1000 to sign up for our free trial. For a limited time, we’re giving firms that sign up with our service their first 400 minutes free.