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answering service

More than anything else, new leads are looking at your online review average to find out if you're a good fit for their case. Ensuring your existing clients are happy, your new leads feel heard, and non-clients aren't upset is key to boosting your average review score.

Without a solid lead capturing strategy, your lead generation and advertising dollars are going to waste. It’s probably time for a change, which is why in this blog we’ll be talking about how to revolutionize your lead capturing with a virtual receptionist for lawyers.

Martha Knudson (Executive Director of the Utah State Bar's Well-Being Committee for the Legal Profession) joins to discuss why valuing people and making profits are not mutually exclusive, how perfectionism can be harmful to attorneys, the importance of effective communication between law firm leaders and their staff and much more!

According to the Bureau of Labor Statistics, one out of every five workers teleworked in August of 2023. But what about in the legal sphere? Compared to the greater workforce, how have lawyers adapted to remote work?

While there are certainly communities in the U.S. with very few Spanish-speakers, they are actually few and far between. In this blog, we’ll be demonstrating that almost wherever you practice law in the U.S., a bilingual virtual receptionist will be a vital tool in expanding your firm’s client base.

Our team has been answering calls exclusively for lawyers for over a decade, and we’ve learned a thing or two about it along the way. In this blog post, we explain how to identify a truly great answering service.

Improving your client experience can help your firm retain more clients and get better reviews, which will in turn attract more clients. In this blog post, we’ll discuss three areas in which you can improve your client experience: education, communication, and initial contact.

Though language models like ChatGPT have been in the works for a while, there has been an explosion in all fields very recently. AI is the topic on everyone’s mind, including in the legal world. In this post we cover what AI can do for lawyers, pitfalls to watch out for, and ethical concerns to keep in mind.