After hours call center
Curious about how an after hours call center will benefit your firm? We have everything you need to know below!
What is an after hours call center?
An after hours call center is a service businesses can secure to help them handle calls that come in once their doors have closed. By hosting a team of virtual receptionists on round-the-clock shifts, an after hours call center ensures businesses don’t miss late-night calls.
Law firms specifically can benefit from an after hours call center because every single lead is so valuable. Whether you’re a transactional firm or a long-term litigation firm, each lead represents thousands (if not tens of thousands!) of dollars in revenue, and, depending on your practice area, missing late-night calls can be the difference between a stagnant business and a growing one.
Here’s what an after hours law center will do for your firm
Secure after hours leads
Most law firms don’t pick up when clients call. By making sure a live receptionist is always available, you’ll be one step ahead of the competition when it comes to securing leads.
Never send a client to voicemail
Your existing clients don’t want to leave a message; if they did, they would have just sent an email! They want to speak to a representative of your firm, and an after hours call center will make that happen.
Follow up on your own schedule
After speaking with a live virtual receptionist, your late-night callers will feel like they’ve made progress toward solving their legal issues. They’ll be more likely to wait for your follow-up call.
Is Answering Legal an after hours call center?
Yes! Here at Answering Legal, we answer calls 24/7. Our highly-trained team of virtual receptionists staffs our after hours call center 365 days a year, so we’re always on call to answer for our law firm customers.
There are a lot of after hours call centers out there. The difference between us and our competition, however, is that we only answer for law firms. We spend months training our virtual receptionists on legal process and terminology so that they’re experts at answering for lawyers before they ever pick up the phone.