What is a call center?
Looking for more information on call centers? Check out everything you need to know about hiring a call center for your law firm below.
Why hire a call center?
A call center is a place where virtual receptionists handle calls. Today, with the expansion of call center technology, often a call center is totally remote, with virtual receptionists handling calls from the comfort of their home offices. Answering services like Answering Legal use their call centers to handle the phone calls of their customers, ensuring no call goes unanswered.
Law firms can benefit from hiring a call center because missing calls can be especially costly for their businesses. People don’t leave voicemails anymore; they just call the next law firm on their list. When every case could mean thousands of dollars of revenue, law firms can’t afford to miss a single call. That’s where a call center comes in handy.
What does a call center do?
Answer every call
Never missing a call means you’ll never miss an opportunity. Call centers are staffed 24/7 by virtual receptionists.
Make clients happy
Your clients want service, not voicemail. Speaking to a live person every time they call will increase their satisfaction with your firm.
Save time and money
It’s expensive to staff your office 24/7, and answering every call yourself doesn’t work. Call centers solve both problems.
What is a legal call center?
A legal call center does exactly what it sounds like: it answers calls for the legal profession. Answering Legal is a legal call center, and we only answer for lawyers. That lets us make sure we’re always providing your callers with a stellar experience.
The difference between Answering Legal and a regular call center is that our specialization allows us to train our virtual receptionists to be experts. We don’t have to worry about making sure they can answer for plumbers and electricians; we can make sure to spend all of our training on answering for lawyers.